Windows 8 is the torpedo that sunk Steve Ballmer, the headlines have been screaming. The news we were all expecting finally arrived last Friday with the announcement that Steve Ballmer would step down as Microsoft's CEO. Now the question is who will replace Ballmer -- and will that person be the rig...
Consumers give hotels, airlines and car rental companies high marks in customer satisfaction for the mobile experience they provide, according to the "ForeSee Mobile Satisfaction Index: Travel Edition." Online travel agencies, however -- not so much. Specifically, of the measured travel categorie...
A marketing campaign by Southwest Airlines to mark the growth of its Facebook fan base to 3-million turned into an unmitigated PR nightmare last Friday. Southwest offered discounted flights that day to celebrate the social media milestone. Unfortunately, customers who tried to take advantage of the ...
Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement. The drop was not a large one; overall, passenger satisfaction dropped to 681 index points on a 1,000-point scale. In 2011...
The move to cloud is far more than an IT delivery model adjustment. It really presents a unique opportunity to get IT -- and the business of IT -- right at the highest levels. On the main stage at VMworld 2011 recently, VMware Copresident Carl Eschenbach demonstrated that impact through testimonials...
As businesses worldwide increasingly focus on e-commerce as a vehicle for driving new revenue streams, most e-commerce sites still struggle to leverage the growing wealth of customer data to which they have access. This failure to integrate customer relationship management activities with online vis...
For any of us who grew up in the age of digital, it's starting to feel like deja vu all over again as companies large and small flock to social media darling Facebook. It's not hard to understand the allure, given that there are over 400 million members -- 100 million of which live in North America;...
A question: Is it even possible to find a business today that will not call itself customer-focused? Are there any out there honest enough to own up to the fact that their businesses are essentially about their goals, their desires and their specific needs? It would be very tough to find those compa...
Many college students have been spending the week on the beaches of Padre Island and other balmy locales, soaking up equal parts sun and alcohol. Meanwhile, the families of America are starting to think about where they'd like to dig their toes in the sand for summer vacations -- if they're not alre...
Expect an unprecedented tsunami of excitement.
Look for a bigger surge of enthusiasm compared to recent Apple events.
Anticipate the typical level of interest sparked by a wave of Apple news.
With only a mild ripple of interest.
WWDC, yawn.
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