Pega last week announced enhancements to Pegasystems Customer Service for Healthcare, an application that integrates customer service and care management through its Clinical Interaction Manager to provide a 360-degree view of all customer interactions. The application provides call center agents wi...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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