Software as a Service has become the business and software delivery model of choice among new vendors -- not to mention companies seeking to invest in IT. Surprisingly, considering the model's growing market share, few companies have sprung up to offer SaaS applications for the providers themselves....
QTel is one of the largest telecommunications firms in New York. With a customer base of 10,000 companies, the firm provides small and medium-sized businesses with a comprehensive array of communications products and services, such as fully integrated broadband data and voice services. One of the la...
Each year, financial institutions invest hundreds of millions of dollars in online banking channels in an attempt to meet the increasing customer demand for convenient, reliable access to banking information and products. Failure to complete customer transactions results in wasted investment, and th...
CTI Group, a provider of online billing, self-care and communication management applications, has released a hosted call recording product. In general, on-demand contact center applications have been proliferating over the last year. CTI Group's new product, called "SmartRecord IP," differentiates i...
Google is attempting to make it easier for merchants that list items for sale on its Google Base service by allowing shoppers to make purchases using their Google Accounts. "For buyers, this feature will provide a convenient and secure way to purchase Google Base items by credit card. For sellers, t...
Phishing as a way of pilfering private consumer information has become a major security concern. What started as fraudulent e-mail requesting personal information has morphed into sophisticated phony eBay transactions and fake online bill-pay opportunities. Consumer fears, combined with the someti...
Three times during the last week -- first in his State of the Union, then in his weekly radio address on Saturday, then during a campaign stop at a Baptist hospital in Arkansas on Monday -- President Bush touted technology as a way to reduce healthcare costs. "By computerizing health records, we can...
James Van Dyke had a hunch last year that the commonly held belief that the Internet was causing an increase in identity theft and credit card fraud was not valid. Extensive research he conducted debunks many of the myths about the correlation between online activity and ID theft. Contrary to popula...
While Big Blue's name was not always synonymous with e-commerce, the technology giant has become a major player in the sector in recent years. IBM made that transition in part through savvy partnerships with software companies specializing in e-business, and in part by offering its WebSphere soft...
This week, the U.S. Postal Service made it official: The cost of a first-class stamp will rise from 34 cents to 37 cents on June 30th. The rate hike will accelerate companies' moves toward electronic billing, according to GartnerG2 analyst Kenneth Kerr. However, Forrester Research analyst Ron She...
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