Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said. "Running a software company is complex -- especiall...
Various instant messaging (IM) products are readily available around the Internet, and because of the wide variety of options, the Internet has the potential to turn into a modern-day tower of Babel, with everyone using different IM products. Programmers, however, are busy working to fix this potent...
Although live chat has captured only a tiny share of contact-center interactions, some verticals have done well with this channel, according to a report from the Yankee Group. On the other hand, Yankee Group senior analyst Art Schoeller told CRM Buyer, chat is unlikely to gain much momentum in the n...
Instant messaging (IM) can help e-commerce sites capture potential sales, but cost, service and technological hurdles must be cleared before IM can have a major impact, according to analysts. "Web sites have horrible problems with shopping cart abandonment rates. Having instant messaging, in many...
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