Most retailers experience a downturn in a weak economy. As consumers rein in spending, a downturn is usually not distributed equally among all retailers. The extent of the downturn depends on a number of factors, including geographic location of stores, product categories being sold and specific mar...
With holiday season promotions escalating into top gear, the term "free shipping" is popping up on many e-commerce sites. While the promotions do attract the attention of consumers, the meaning of the term and the impact of such promotions on retailers' sales are decidedly mixed at this stage. Ship...
As it battles Microsoft to try to gain some of the Web search market share gobbled by Google, Yahoo has upgraded its search technology with a feature that makes suggestions while users type. Called "Search Assist," the new feature arrives several days after Microsoft similarly unveiled improvements ...
The risk of getting into an auto accident while reading or writing text messages is 50 percent higher than talking on a phone while driving, according to new research. A person talking on a cell phone when driving is four times more likely to get into an accident than someone driving without distrac...
No call should strike more fear into the heart of an online business than a call from a customer saying, "Your site won't let me do what I want to do." Chilling words, because only a tiny percentage of online consumers will actually pick up the phone to alert businesses to a problem. By the time tha...
Less than two weeks have passed since Viacom demanded that YouTube take down 100,000 clips of its copyrighted content. Yet, the media giant is now providing Joost with basically the same content through an agreement announced Tuesday. Neither Joost nor Viacom is revealing financial details about the...
Transaction failures at a company's Web site can have a significant negative impact on the business' brand, according to a survey released Monday by TeaLeaf Technology and Harris Interactive. "An astounding 91 percent of online consumers who experienced any type of problem when conducting an online ...
McAfee on Tuesday confirmed that consumer versions of its leading software for securing PCs is vulnerable to a flaw that could leave users open to hackers. eEye discovered the vulnerability on July 19 and reported it to McAfee. The flaw means attackers could retrieve passwords and other sensitive pe...
While nearly 90 percent of computer users have software on their machines to protect them from malware like viruses, Trojans, worms and spyware, almost two-thirds of those users are reluctant to upgrade the software after it's installed. That was the finding in a survey released Monday by security s...
Employees at all levels within the enterprise are privy to a wide range of sensitive and proprietary information, which holds a high risk of damage if handled inappropriately. Those same employees are highly reliant upon e-mail for the effective distribution of information. And yet, for most of the...
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