Move over Data.gov. The United Kingdom has unveiled its own version of an open source database for its citizens, and the U.S. version pales in comparison. The site, data.gov.uk, which has been running in beta since last September, opened to the public this week to much fanfare. The brainchild of Web...
The U.S. government is getting better at designing Web sites that are user-friendly and provide value, according to the latest American Customer Satisfaction Index, released by the University of Michigan and ForeSee Results. Satisfaction with federal Web sites improved 1.4 percent to 73.9 on ACSI's ...
Like their peers in the private sector, government agencies are under pressure to deliver services around the clock and in digital form. "Customers increasingly prefer to serve themselves whenever and by whatever means they wish," Gina Pearson, director of the National Energy Information Center, U.S
The reaction to ISO's recent rejection of Microsoft's Office Open XML ranged from triumphant: "Microsoft trounced in document format vote," to cautious: "not so fast." Lost amid the complex ISO process and reports of Microsoft's ballot-stuffing is a clear understanding of just what the fuss at ISO i...
Next year, when taxpayers call the IRS for help answering questions as they fill out a return, they will know how many minutes they will have to wait on hold before they can speak with an agent. Earlier this year, constituents may not have known how long they would be holding, but some may have noti...
After ranking first in 2006, the United States has fallen to seventh place this year among 122 economies in its network readiness, or ability to leverage the opportunities of IT, according to a report released Wednesday by the World Economic Forum. In its evaluation of each country's ability to take...
Biometrics -- or biometric authentication -- refers to technology that measures and analyzes human physical characteristics for security purposes. Physiological, or biometric, characteristics include, for instance, eye retinas, facial patterns and hand or foot measurements, whereas examples of behav...
Japanese Linux vendor Turbolinux last week announced a couple of big deals in China, as the company looks to take advantage of China's pro-open source government backing and the replacement of SCO-Unix servers in a Turbolinux bid for market expansion. Turbolinux said Qinzang Railway, part of China's...
This week, a group of legal scholars, high government officials, Nobel prize recipients, and economic experts gathered for the Mont Pelerin Society (MPS) meeting in Reykjavik, Iceland, to discuss e-government, telecommunications, and intellectual property, among other issues. One of the more colorfu...
The Internet is helping to change the face of tax season, with as many as half of all U.S. taxpayers expected to use a free Web service to file their tax returns this year. The Internal Revenue Service (IRS) said that its free E-File program is on pace to grow some 44 percent over last year's record...
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