The European broadband, communications and television landscape is not just characterized by intense competition among telephone providers. The cable operators, telcos and satellite providers not only need to keep a close eye on each other, but also players delivering digital terrestrial television ...
Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting and analytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies....
Avaya has unveiled Interactive Voice Response 9.0, its latest contact center self-service application. It is the first major Avaya IVR product that has completely embedded the open-standard, voice-extensible markup language 2.0, or VXML, into its platform, Avaya CRM evangelist Lawrence Byrd told ...
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