Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday. Providing telcos with support for new convergence technology and services is chief among the new capabilities in the application. The system does not exclude any providers or service of...
Over the last week, two partnerships -- Pegasystems and IBM, and Amdocs and SAS -- have emerged to offer new CRM applications for the banking industry. The timing no doubt was happenstance, but the dual product rollouts illustrate the attraction this sector has for the CRM industry. In fact, banking...
Siebel led a list of top CRM applications ranked according to their size and expertise in eight vertical markets in a recent IDC report. Not surprisingly, Oracle's other CRM solutions -- thanks to multiple acquisitions over the last several years -- also dominate a majority of the categories. Howeve...
Amdocs, an erstwhile CRM stalwart that has increasingly transformed itself into an end-to-end provider of communications industry software, has filled in missing functionality with a new acquisition. The company has signed an agreement to acquire Cramer Systems Group, a provider of operations suppo...
Amdocs continues to leverage its telephony roots to expand into retail banking, introducing three vertical applications for the financial services market under an approach called Dynamic Banking. The new products are Dynamic Pricing and Product Bundling, Customer Communications, and Mobile and Micro...
Television and other applications for video over the Internet got a boost this week with the announcement that telecom provider Alcatel and customer management software maker Amdocs were joining forces on services for Internet protocol-based TV, or IPTV. The companies said they were collaborating on...
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