Intel on Wednesday announced its intent to acquire Replay Technologies, the company known for elevating the NBA All-Star Weekend with cutting-edge 3D graphics. Replay develops and maintains what it calls "freeD" -- that is, free dimensional -- technology. Sports fans may have noticed the Matrix-esque effect employed at other sporting events. The novel technique relies on an array of cameras...
Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement. The drop was not a large one; overall, passenger satisfaction dropped to 681 index points on a 1,000-point scale. In 2011...
IBM is building out its digital marketing functionality in its Smarter Commerce portfolio with the acquisition of Tealeaf Technology, a provider of customer experience analytics. Tealeaf software records and analyzes customer interactions on a company's website and any mobile channels it offers. It ...
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