Consumers are gearing up for another strong online holiday shopping season, but they continue to express concern about the security aspects of buying via the Web, according to a survey commissioned by the Business Software Alliance. The BSA said the survey found that more than 63 percent of consumer...
Consumers are still having a hard time getting companies to service their needs via e-mail, according to a new survey, and the experience is souring them on buying again from the same companies. Although 88 percent of consumers surveyed said they expect a response to e-mail inquiries within 24 hours...
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