Oracle learned a lot from its customers and plowed its findings back into its core product just as others were getting restless and seeking alternatives. Oracle is now calling its product a "converged database" to help with differentiation by highlighting that many businesses don't often only focus on OLTP or AI, but that their businesses require a bit of everything...
Now that Bill Gates and company have vacated Manhattan's Millennium Hotel after their much-publicized launch of Office 2003, many people are asking whether Microsoft's venerable productivity suite is indeed the Office of the new millennium -- or whether they will stick with their present version of ...
"Unleashing trapped profitability" may sound like a tall order in this tough economy, but it has become a mantra for executives at storage-systems maker StorageTek. Their strategy to invest in IT during the downturn included a supply-chain overhaul that enabled the company to slash its inventory in ...
Staples Contract Division has launched a new version of its B2B Web site, StaplesLink.com, which in the space of a few years has become the processing point for some 70 percent of Staples Contract Division orders. The most significant difference in this incarnation of the site is that it has migrate...
Toshiba has implemented the i2 demand chain management application to link its sales configuration processes with its order and supply chain planning and execution functions. The application lets Toshiba author and publish parts and material descriptions online, and manage pricing details. In this w...
Sporting and adventure goods company REI has decided to standardize its Web-based store channels -- including its kiosks -- on IBM's WebSphere application server, a move that will make it far easier to expand its e-commerce operations. Joan Broughton, REI vice president for direct sales, told CRM Bu...
BT Retail, one of the UK's largest communication service providers, has selected Convergys Geneva billing software as part of a three-year program to improve customer service. Many carriers and telecom service providers struggle with how to integrate CRM and advanced billing applications. Along with...
When Cynthia Henderson, secretary of Florida's Department of Management Services, began evaluating ways to replace the agency's antiquated, paper-based personnel processes with an appropriate software system, it quickly became clear that the price tag would hover around $80 million. However, Henders...
Metaldyne, a global supplier of metal-based components, has deployed J.D. Edwards' enterprise asset management (EAM) product as part of its overall manufacturing and supply chain -- and, to a certain degree, CRM -- strategy. "With a supply pipeline that is continually shortening, the ability to m...
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