Expert Advice

Bandwidth aggregation products, such as WAN link controllers, enable a business to purchase multiple low-cost network connections and combine them to give it the total bandwidth required. The customer can then easily and flexibly add bandwidth as the organization's Internet usage increases. As an or...

Ask any IT organization to identify the No. 1 cause of network performance problems, and they'll probably point to high-profile events: denial-of-service attacks, computer viruses, fiber cuts, power outages or hardware failures. However, studies show that more than two-thirds of network issues are a...

It's clear the way we work is rapidly changing. Organizations and teams are becoming more geographically dispersed with the increased globalization of business. Networks of employees, partners, and customers are spanning the globe as industry becomes more interdependent. This means information excha...

I spend a good deal of my time meeting existing and potential customers, and from that, I believe two things are clear: First, the Internet is now fundamental to the operations of both public and private organizations; second, those organizations are increasingly concerned with threats and risks due...

As we begin to wrap up development efforts for the holiday lockdown, we often get into conversations with our partners about strategies and priorities for 2010. (Yes, we'll be there before you know it!) For many retailers, 2009 has been the year of social media. Investment so far has been primarily ...

Companies considering CRM systems often view them as a way to improve customer satisfaction and retention, boost sales and accelerate employee productivity. However, as with many technology-enabled business process, success is a complicated and interdependent proposition. When companies are winning...

While retailers are facing increased competition, many have recognized that the way to thrive today is to invest in new ways to engage and serve their customers. Many are taking a fresh look at one of the cornerstones of the online experience: site search. Good site search can enable more personal ...

Cybersecurity is a young and immature field, but it cannot remain so for much longer. We are at a point in time when it is clear that the future will be dramatically different just on basis of technologies that are already in the pipeline. Faster communications, faster computers, mobility with sma...

Oh, the joy of downloading and installing free software -- only to have a bunch of unwanted, tag-along junkware, or worse, malware, automatically installed on your computer. Why has this unacceptable practice been the norm in the software industry for so many years? The fact is, software publishers ...

Well, it's November again -- which means that it's just about time for this year's set of New Year's predictions. Every year around this time, everyone from antimalware companies to analyst firms line up to tell us about the top IT and security trends -- what they are and why we should care. This ...