Expert Advice

Linux and open source middleware JBoss has made its mark in the enterprise, and it is just a matter of time before open source becomes mainstream in other functional parts of the IT infrastructure as well. Where exactly that will happen, however, is the interesting question. With most companies spen...

Companies are gearing up for a strong finish to 2009, and consumers are gearing up to acquire more high-tech gadgets from big box stores and online retailers at highly competitive prices. This is a great time to consider how companies can ensure customers are satisfied and successful with their purc...

Botnets embody the ultimate blended threat. Botnet code carries almost every conceivable form of malware -- from spyware to downloaders, rootkits, spam engines and more. To answer like with like, defenders must employ multiple layers of security. The good news is that time-honored techniques are sti...

For years, IT departments have had full control over their own infrastructure -- for better and worse -- and are naturally uncomfortable with anything that prevents them from being the sole resource for their own infrastructure. They have been trained to maintain tight control because of the comple...

As anyone familiar with CRM knows, adoption is the key to whether you live or die by your CRM solution. You can make detailed plans, do arduous research, negotiate great deals, execute a deployment plan flawlessly -- and then see it all go for naught when your users fail to use the system. The reaso...

A trend is not a fad. A fad comes and goes quickly, while trends have staying power. Great ideas become trends when they are widely adopted beyond their original driving force. Such is the case with the marketing trend of direct digital marketing -- relevant digital marketing communications that are...

Selling wireless and media products online is a complex challenge that often falls short of the expectations of seasoned online shoppers and results in a frustrating user experience. Wireless and cable operators, wireless resellers and handset manufacturers try to mirror online shopping with their o...

After more than 20 years of evangelization by vendors and consultants, many companies are now fully aware of the benefits of business process management and the value of business process management solutions. These benefits include cost reduction through targeting inefficiencies, improvement of proc...

The economy is finally recovering. This should mean that projects that were sidelined for the past year or two can come off the bench, and there might be more money to go around. As a project manager, are you confident that you will be able to put the right people on these projects? Not only that,...

Consumer online spending habits continue to evolve, and as average shoppers look for new ways to stretch their budgets during tough economic times, online coupon usage has grown. In fact, online searches for coupons and offers have increased by 58 percent over the past year. Savvy shoppers are beco...