Business

CRM powerhouse Salesforce joined the ranks of Google and Microsoft Tuesday when it announced its own generative AI technology to deliver personalized content across every sales, service, marketing, commerce, and IT interaction in every Salesforce cloud.

Salesforce’s quantum characteristics are largely due to its ability to let its machines generate some of its products, and that will continue.

The U.S. economy is full of uncertainty. Some experts predict we will see a recession this year, but other analysts don’t see that happening, at least not yet. This contradiction is causing uneasiness and driving a shift from discretionary spending to necessary spending, with consumers shoppin...

What looks like "bossism" or a perverse crackdown by tech management to put employees in their place is more likely a pull-back from over-hiring at the start of the pandemic.

It's vital to stay ahead of the activists and to act before they force your hand, even if the results will be very similar. Staying ahead means possibly keeping some activists off your board of directors.

DevRev is an API-driven, developer-first CRM platform for product-led SaaS companies that merges customer support conversations and tickets with developer issues and product enhancements.

Activist investors frequently, but not always, strip a company of its equity, load it with debt, and cast it off, a quivering hulk of a once dynamic company. It's too early to say this fate awaits Salesforce, and it's important to see the process work out because there is some truth in the need for ...

King of the Curve combines gamification and social strategies to assist science students in scoring better on med school entrance exams and related challenges.

Zoho Desk provides impressive agent productivity and happier customers because its "blended conversations" drive solutions and keep waiting times minuscule.