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Dell Apex Sets High Bar for As-A-Service Offerings
May 10, 2021
Last week at Dell Technologies World, the most significant announcement was a massive as-a-service offering called Dell Technologies Apex. This promises to return the IT market to its long lost but fondly remembered IBM past. Let's talk about Apex this week. We'll then close with the product of the week, an impressive new WiFi 6E wireless mesh solution from Linksys.
Automated or Human, Consumers Demand Smart, Speedy Service
May 6, 2021
The fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested is that online shoppers tend to prefer human agents over digital assistants.
The Great OS Replacement: How to Find the Best Linux Distribution
May 6, 2021
Picking the ideal Linux distribution takes research and planning. Not because Linux is a challenge. Rather, the Linux OS offers a seemingly unending selection of distributions to meet general computing as well as special needs for enterprise, SMBs, and personal use. Deciding which distribution of Linux is right for you involves a number of variables and factors.
SCOTUS Tilts Toward Software Access in Ruling for Google
May 5, 2021
Last month's ruling by the Supreme Court in Google LLC v. Oracle America Inc. ended 10 years of tortuous litigation. While the Court definitively addressed the dispute between the two high tech giants, it put aside answering one critical infringement factor. Still, the ruling appeared to reduce the legal leverage available to software developers who seek copyright protection.
Autonomous Cars + IoT, and Life or Death Decisions
May 3, 2021
An ecosystem is being created where cars and robots are autonomous and connected so they will be able to connect to other devices, sensors, and data repositories available to them. Let's explore some safety risks associated with this future connectivity on our roadways. We'll then close with the product of the week: a new tablet that is Amazon's first real effort to build a Surface-like laptop.
Will FAA Rules Be a Drag on Drone Deliveries?
April 29, 2021
Companies scrambling to compete with the advancing delivery capabilities offered by Amazon and UPS are looking to drone delivery options. Will this be the future of delivery? TechNewsWorld engaged aviation safety expert Mark Baier, CEO of AviationManuals and ARC Safety Management Software Systems, in an extensive conversation about how, and if, drone regulations and consumer lust for speedy airdrop service will ever safely coexist.
How to Avoid the Cost of Churn With Better Customer Experiences
April 27, 2021
Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms.
Open Source Joins Efforts to Create Gene Therapies for Rare Diseases
April 26, 2021
Some 400 million patients worldwide are affected by more than 7,000 rare diseases; yet treatments for rare genetic diseases remain an underserved area. The father of a boy born with a rare disease created the RareCamp project, and the OpenTreatments Foundation, to enable patients to create gene therapies for rare genetic diseases; then work with their doctors and nonprofits to develop drugs.
AirTags vs. Tile and Apple's Antitrust Future
April 26, 2021
U.S. senators heading antitrust issues have flagged Apple's new AirTag effort as potentially anticompetitive after Tile CEO CJ Prober started complaining because Apple could put his company out of business. Let's talk about Apple, vendor lock-in, and antitrust. Then we'll close with the product of the week, the new AMD-powered Surface Laptop in beautiful black.
Nvidia and the End of Movies as We Know Them
April 19, 2021
GTC21, this year's Nvidia GPU Technology Conference, was terrific as always. The alleged focus was on AI and autonomous cars. But, as I watched presentation after presentation from folks out of the entertainment industry, I realized that if you started putting some of these various elements together, they effectively predicted the end of movies as stand-alone, costly entertainment.
Tax Benefits That Can Help Small Tech and Entrepreneurs Now
April 15, 2021
This year's revised federal tax code plus new Covid-19 initiatives provide additional incentives for startup companies, as well as small and medium-sized businesses. If you received a Paycheck Protection Program (PPP) loan, you may qualify to have that indebtedness forgiven; and other tax incentives this year provide new deductions to lower your tax bill.
DNS Flaws Expose Millions of IoT Devices to Hacker Threats
April 14, 2021
A set of flaws in a widely used network communication protocol that could affect millions of devices has been revealed by Forescout Research Labs and JSOF Research. The nine vulnerabilities discovered by security researchers dramatically increase the attack surface of at least 100 million Internet of Things devices, exposing them to potential attacks that could take the devices offline or to be hijacked by threat actors.
Microsoft Nabs Nuance for $19.7B to Bolster Cloud for Healthcare
April 13, 2021
Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance customers," noted Charles King, principal analyst with Pund-IT.
How to Ride the 'Consumer Wave' to Better Customer Experiences
April 5, 2021
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings and related issues in more detail with the company's CEO Paul Jarman.
Cisco, Microsoft and a Simulated Workplace Future
April 5, 2021
When technology is advancing very rapidly, the leading providers of an evolving class of products are on very different pages. I'm talking about Cisco and Microsoft -- and while neither's approach is wrong, neither is complete -- and together they can build what's needed for our hybrid workplace future. Let's talk about the advantages of a simulated workplace done right, and we'll close with the product of the week, a new graphics card from AMD.
Sophisticated CRM Now at the Core of Customer Success
April 1, 2021
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship risk is no different, and the role of the CRM is right at the center.
Big Tech Urges SCOTUS to Ease Risk of Consumer Class Actions
March 31, 2021
Major information technology providers opposed to the broadening of class action litigation related to consumer protections have taken their case to the U.S. Supreme Court. The companies are hoping the court will strike down a lower court ruling which makes it easier for consumers to file class action suits. The tech companies may not have to wait too long for a decision.
Think Tank Calls for US Industrial Policy to Combat China's Quest for Tech Dominance
March 30, 2021
A report from the Information Technology & Innovation Foundation called on the U.S. government to take an active role in promoting industrial competitiveness, and to formulate an advanced industry and technology strategy, which should include a set of policies and programs explicitly designed to support specific industries and technologies.
AI, ML Not Yet a Plug-and-Play Proposition for Marketers: Study
March 24, 2021
Personalization and automation, two of the hottest buzzwords in the lexicon of CRM practitioners, are all the rage for marketers these days. But only 14 percent of organizations are using artificial intelligence or machine language to automate their marketing campaigns. A survey by Rackspace Technology reveals that the majority of organizations worldwide lack the internal resources to support these high-powered CRM initiatives.
Facebook's Nervy Wrist Controller for AR Glasses and Much More
March 24, 2021
Creating a smooth functioning interface for smart glasses that allows its wearers to operate in an augmented reality world has proven to be a challenging task, but Facebook believes it may have a solution on the human wrist. It's a comfortable location for all-day wear, Facebook noted. It's located right next to the primary instruments used to interact with the world -- the hands.
Arts and Culture's Virtual Survival Story: The Show Must Go On
March 23, 2021
The arts have seen a shift in the last year away from in-person gatherings, but that doesn't mean that performances, showings, and other creative activities have stopped. Rather, they've been transformed, becoming increasingly virtual and digital. We spoke with experts in the arts, design, and marketing to see how these fields have changed and might continue to evolve.
Nvidia + Arm and the Challenges of Building a New Type of Tech Company
March 22, 2021
Nvidia is in the process of working through regulatory approvals to buy Arm from SoftBank -- a technology holding company with mixed success husbanding its acquisitions. Let's explore this acquisition, the most significant regulatory hurdles the effort needs to overcome, and what might result once the two firms are one. We'll close with the product of the week: Nvidia's GeForce Now.
Advance Strategies to Eliminate E-Commerce Chargebacks
March 19, 2021
Half of consumers who originally planned to return to their pre-pandemic in-store shopping routines once coronavirus is under control now plan to stick with online shopping. That shift in preferences means that e-commerce merchants must keep up with trending ways to market, sell, and prevent fraud. Let's look at a few of the most important developments and see where they're going.
Creating an Immersive, Tailored Media Experience Through RDK-V
March 12, 2021
For multichannel video programming distributors to stay competitive, they need to offer multichannel video programming solutions that are not only innovative but user friendly. Smart TV manufacturers need to reduce time to market and provide flexible services. Each can bridge the gap by leveraging RDK-V, as it enables various technology platform choices while still allowing an easily customizable UI with a host of tangible benefits.
Corporate Finance Execs Still Balk at Bitcoin
March 11, 2021
An increasing number of businesses and even public companies are showing interest in Bitcoin. However, not all chief financial officers of these institutions are convinced to invest in the digital currency as a corporate asset any time soon. According to a recent survey of finance executives by Gartner, 84 percent say they have no plans to purchase Bitcoin as a corporate reserve any time soon.
AI Contract Spending Set to Grow in Federal Market
March 9, 2021
The United States government is trying to get smarter about getting smart. Throughout the federal government, and especially in defense and national security, artificial intelligence is getting an increased amount of attention, including the adoption of hefty AI budgets. That should lead to increasing contract opportunities for information technology vendors with high competence in AI.
AI Vision System Hoodwinked by Pen and Paper
March 9, 2021
Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system could be fooled into identifying an apple as an iPod by attaching a note to the apple with the word iPod on it.
Microsoft, Huawei Out-Innovating Facebook, Apple
March 8, 2021
Last week was particularly interesting. Microsoft had two big announcements with Mesh and Viva, while Huawei showcased a strategy for a universal OS that covers PCs, smartphones, tablets, TVs, and IoT devices to perfect integration across them all. Let's talk about both this week -- and work in Microsoft Mesh as the product of the week.
Commission Issues Blueprint to Boost AI Prowess in US
March 3, 2021
A road map for continued U.S. leadership in artificial intelligence has been revealed in a 756-page report released by the National Security Commission on Artificial Intelligence. Two years in the making, the report made a number of recommendations to make the United States a leader in the AI age, including an emphasis on the need for the U.S. to win the AI competition with China.
AI App Puts New Life in Old Photos
March 2, 2021
Nostalgia website MyHeritage has launched a new service that allows you to create lifelike animations of faces in still photos. The AI-powered service called Deep Nostalgia, launched last week, is free to try and is remarkably accurate in depicting how a person would look if captured on video. Their eyes blink, their head moves and their mouth forms a smile.
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