Welcome Guest | Sign In
ECTNews.com
E-Commerce Times TechNewsWorld CRM Buyer LinuxInsider
Are You Ready for a RoboCEO?
October 5, 2017
Here's a disturbing thought: A RoboCEO powered by artificial intelligence -- possibly based on IBM's Watson -- could be running some companies within the next decade. Not every company will warm to the idea, to be sure, but it's conceivable that the practice could begin. This idea has started to bubble to the surface, with leaders like Alibaba Chairman Jack Ma apparently taking it seriously.
Artificial Intelligence, Smart Speakers and You
September 21, 2017
The artificial intelligence speaker war is now being waged, and it is escalating. Today you can choose between Amazon Echo and Google Home. Harman Kardon's Invoke is coming this fall. By the end of the year, Apple's HomePod will be competing in the market, and Samsung has indicated it will join the fray as well. With all these choices, how can you determine which smart speaker is right for you?
Why We Should Care More About Who's Watching
September 7, 2017
George Orwell wrote Nineteen Eighty-Four in 1949. When the year 1984 rolled around, Rockwell's haunting song, Somebody's Watching Me, featuring Michael and Jermaine Jackson in the background, made its debut and went on to become a classic. Fast-forward to 2017. Today we are living the creepy life Orwell and Rockwell imagined, with technology increasingly intruding on our privacy.
Ad Tech's Future Beyond Facebook and Google
August 24, 2017
Advertising technology, or ad tech, is a relatively new business segment. Both Google and Facebook have been very successful with this new advertising model. Going forward, will ad tech be important and rapidly expand to a wider segment, or will it be limited to the way certain companies show value and grow? Advertising has gone through wave after wave of change over the decades.
What Will Rise From Uber's Ashes?
August 12, 2017
There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers, drivers, investors and customers? Will Uber continue to grow and lead, or has it seen its best days? Most people connected to the company probably would say the same thing: They want calm but rapid growth.
How Amazon Is Transforming Retail
July 27, 2017
Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition, and then successful in operating the business, it could transform the entire grocery industry. If we pull the camera back, we can see how success on the grocery side could foreshadow Amazon's success in many other parts of the retail environment.
Amazon's Echo Show: The Future Is Here
July 13, 2017
Amazon recently launched its Echo Show, which brings a visual screen to its smart speaker device. I wonder whether we're ready to start living in what seems like a futuristic Star Trek world. The Echo Show experience is sort of like having a laptop sitting on your table -- one that uses AI, allows you to speak to it, speaks back to you, and shows you relevant things on its screen.
Netflix Climbs the Growth Wave as Cable TV Slides
June 22, 2017
A few short years ago, Netflix was nothing more than a mail order Blockbuster-type video rental business. Since then, it has been growing rapidly and changing. Believe it or not, Netflix today has more U.S. subscribers than cable TV. That's an amazing accomplishment for Netflix -- and a major hit to traditional cable television. Netflix and cable TV are on opposite sides of the growth wave.
The Best Wireless Service and Smartphone
June 8, 2017
During a recent grocery checkout conversation, the cashier asked me which was the best wireless service and best smartphone. This is a question I get frequently, and though it seems straightforward, it's difficult to answer. As I told the cashier, it depends. "On what?" she asked. That's when I realized that the industry's marketing doesn't answer the big question: "Which carrier is best for me?"
Comcast Rolls the Dice With Xfinity Instant TV
May 24, 2017
Comcast has led the way in cable television ever since it acquired AT&T Broadband a decade ago. However, in recent years, new technologies from new competitors have been eating away at Comcast's growth. That's why Comcast not only has introduced Xfinity Mobile, which is its new wireless service, but also is getting ready to launch its own IPTV service, Xfinity Instant TV.
Charter's Wireless Play
May 15, 2017
Charter Spectrum has announced it will resell Comcast's Xfinity Mobile wireless service to customers inside its region. The good news is that this deal lets Charter get quick access to wireless without competing with Comcast. Comcast and Charter Communications last week said they had reached an "operational agreement" about working together.
C Spire's Place Among Cable TV Challengers
April 27, 2017
Cable TV has been facing mounting attacks from new technologies and new competitors. C Spire recently joined the action, announcing plans to enter the pay-TV space. It's not yet clear what C Spire TV will be, or how it will impact the marketplace. What we know so far is that C Spire is a regional player in Mississippi, so the service won't be available throughout the U.S.
Will Amazon Go Reinvent Retail?
April 14, 2017
Every time I walk into a retail store, I grumble about the same pet peeve. After walking the aisles and filling the basket, you then must go through the most inefficient checkout process. First you unload everything in your basket, then it's rung up, then you put the items in bags that go back into your basket before you can walk out of the store. There must be a better way.
A Solution for the Uber CEO's Anger Problem
March 31, 2017
Uber CEO Travis Kalanick has earned a reputation for having a short fuse. In addition to his apparent personal anger management issues, there are the stresses that come with running a giant company -- and Uber recently has been losing executives. When it rains, it pours. What's happening with Kalanick, and can Uber recover its mojo? Many people have issues with anger, but few are in the spotlight.
Verizon Wakes Up to Join Mobile TV Race
March 17, 2017
Following decades of slow movement due to cable companies facing no competition, the television world is changing rapidly. Lots of challengers have arisen in the pay-TV space in recent years. One of the latest comes from Verizon, which has improved its FiOS mobile app to offer data-free streaming. AT&T's DirecTV started this ball rolling with its wireless TV, or mobile TV, offering.
Time to Get Serious About IoT Cybersecurity
March 2, 2017
Both companies and individuals will have incredible opportunities ahead with the Internet of Things. IoT is starting to combine with AI, cloud-based services, and many other new segments, creating a very fertile growing field. However, it also poses a growing threat for security. A secure IoT framework does not yet exist. That's where the new IoT Cybersecurity Alliance comes into play.
Trump's Not the Only One With a Phone Security Problem
February 17, 2017
Is your Android phone secure? President Donald Trump's favorite smartphone reportedly is an older Android device. Security concerns flared recently, following indications that he sent some tweets from it. Of course, the president has been given a special secure device, but it's not clear whether he is using it. My question is, if the president is not secure using an ordinary phone for his primary wireless communications... are any of us?
Wireless, Telecom and Pay TV: The Future Is Coming Into Focus
February 2, 2017
Wireless, telecom and pay TV -- including cable, satellite and Internet services -- are all on a growth trajectory, but each company is taking a different path. That means comparing them will be more difficult going forward. In the past, the companies in these sectors in many respects looked the same and offered nearly the same basic services. Looking forward however, things appear very different.
Why Companies Botch Customer Care
January 19, 2017
Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It's more cost-effective to keep an existing customer than to win a new one. If that's the case, why do some companies screw up customer care so badly?
Which Wireless Carrier Is Best for You?
January 5, 2017
Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you. Why? Simple. They are generic studies, but you are not a generic customer. If wireless performance were the same for every customer in every location, then the studies would be helpful -- but that's not the case.
2017: AI's Coming Out Party
December 20, 2016
AI will be having a big coming out party in 2017. While there are plenty of opportunities in this space for workers, executives, investors and partners, not every company that uses the term "AI" in its marketing will become a serious winner in the field. As advanced as AI is -- and I have seen some technology that would blow your socks off -- not every company is created equal.
Beware of Wildly Inconsistent Online Shopping Rules
December 1, 2016
Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you'd be well advised to learn the rules of the online shopping road. They can be very different from one vendor to another, so shop carefully. Some companies do a great job with customer care. Others don't. I have been both delighted and burned several times, and I'd like to share some of my personal experiences to help you shop more safely.
Pay TV's Newest Innovation: Giving Users Control
November 21, 2016
With the launch of Stream Saver, AT&T Mobility has given users control over their streaming video quality. Stream Saver is similar to Sprint's video optimization and T-Mobile's Binge-On plans. Now, the only major carrier not offering a video optimization service is Verizon Wireless. Stream Saver lets users choose. They can use it or not depending on their particular circumstances.
Can Charter Turn a Frog Into a Prince?
November 4, 2016
Charter intends to revive the damaged Time Warner Cable image and brand in the minds of the customer and investor, which is both a challenge and an opportunity. Charter and Comcast are two of the companies American consumers hate the most. However, the pay-TV industry has begun a complete transformation. In the coming new world, both Charter and Comcast may have a second chance.
Batterygate Will Kill Samsung's Holiday Shopping Season
October 25, 2016
When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. Samsung now is going through one of the most painful times any company ever has endured. Its brand is severely damaged.
Who's Riding the New TV Wave?
October 7, 2016
There is a generational shift occurring in the television industry. Traditional cable TV, which dominated the last several decades, is going away. Companies like Comcast, Charter and Cox are facing something new: new technological innovation and competition. Which companies will survive, and which will not? Traditional cable TV is on the verge of an extinction event.
The Growing Customer Trust Gap
September 28, 2016
Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent news about bad behavior in the banking industry, as well as my own personal experiences, shows that banks don't care about their customers. It's just the opposite: Banks seem to be trying to squeeze every dime out of every customer.
It's Time for Comcast to Get Off the Wireless Fence
September 8, 2016
Comcast tried to give wireless a go several years ago. It failed. It pulled out of wireless, sold its spectrum and was done. Now, wireless has expanded and changed, and competitors like AT&T's U-verse and DirecTV are using wireless to deliver television programming. I'll bet Comcast now wishes it never sold off its wireless spectrum. So, what can we expect from the company going forward?
Dark Days Ahead for Companies That Fail Customers
August 29, 2016
It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would be at an all-time high. Why, then, do so many customers feel they are at an all-time low? Customers are frustrated. Companies are using social networks to provide customer service, but they are failing. Companies don't seem able to put the pieces together.
Is This the Beginning of the End for the Set-Top Box?
August 12, 2016
C Spire started out as a privately owned wireless competitor in Mississippi. Since then, it has expanded in several directions. Its focus last year was on installing high-speed Internet in a few Mississippi cities. Now it is partnering with MobiTV to offer a new television service for the home. The service will not use the set-top boxes common with cable TV.
See More Articles in Jeff Kagan Archive Section >>