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Big Picture Marketing Advice for E-Tailers This Holiday Season
October 25, 2021
Supply chain chaos has sellers and shoppers on edge, with no relief in sight anytime soon. To better understand how marketers should navigate this unusual holiday shopping season, we spoke with a variety of experts to get tips on what makes for successful holiday e-commerce marketing -- and why planning, implementation, and customer engagement are paramount in these continually changing times.
E-Commerce Bounce Rates Triggered by Shoppers' Expectations of Top-Notch CX
October 5, 2021
New research suggests that retailers may not be fully prepared to handle the expected increase in online shopping and risk considerable shopper bounce to their competitors. Nearly three-quarters of respondents to a survey of 1,500 consumers said their reason for "bouncing" off an e-commerce site results from difficulty finding the products they want.
The Challenge and Promise of Quantum Computing
September 30, 2021
Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. TechNewsWorld spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually change the world.
Domotics Brings Home Sweet Home Automation
September 17, 2021
Smart home technology is quickly becoming more mainstream than niche. As people monitor and control so many aspects of their lives through apps and smart devices, they expect to do the same with their homes. TechNewsWorld spoke with experts in the field of domotics -- or information technology in the home -- to get their take on the growing popularity and the evolution of smart home technologies.
Logical CX Now Vital to Retail Brand Building
September 14, 2021
A pair of recent studies highlight changing shopper attitudes as the pandemic continues its stranglehold on the supply chain for most industries. Two clear-cut consumer trends have surfaced: online shoppers want more self-service options and an overall more-efficient shopping experience.
The Esports Evolution: Out of the Basement, Into Arenas
September 10, 2021
Esports has grown into a major industry that shows no signs of slowing momentum. Indeed, the esports ecosystem is on pace this year to surpass $1 billion in revenue for the first time. We spoke with several esports aficionados to hear what they had to say about the evolution of esports, what's driving its popularity, and what to expect from this burgeoning industry going forward.
Call Center Culture Can Make or Break Your Customer Experience
September 7, 2021
Leaf Home built its call center operation to drive potential customers to a cheerful encounter with all the departments to which they connect. That pleasant working relationship starts with Leaf's call center staff. We spoke with the company's chief human resources officer, Sean Loboda, to discuss the benefits of creating a positive call center environment.
E-Learning Platforms: The New Academy for Business Training and Education
September 7, 2021
Organizations are taking advantage of online learning platforms to provide fast and cost-effective knowledge transfer, to and from anywhere in the world. We spoke with several experts in the field of learning management systems to get a sense for what's happening with e-learning in the business sphere, and where it'll be trending from here.
Unsupported IoT Devices Are Cyber-Trouble Waiting To Happen
August 27, 2021
Imagine finding out that your neighbor's identity was stolen and their life savings cleaned out by criminals who entered through their 'smart' washing machine. Ridiculous, you say? Well, have you checked your home Wi-Fi network lately? You might have several connected household gadgets and other devices tethered wirelessly through a misconfigured router with no firewall settings.
Protecting the Power Grid: Building Resiliency Into Essential Systems
August 24, 2021
Disruptions to power grid systems can have devastating effects. Despite the fact that consistent electric power has been a basic human need for more than a century; more than ever, the grid faces a growing onslaught of threats. We spoke with experts in the field about the critical nature of the grid -- and what can be done to fortify the backbone of society's infrastructure.
The Endless Possibilities of Robotic Process Automation
August 20, 2021
With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient. Not everything needs to be done by a human, especially when the tasks are repeated and predictable. It's here that RPA comes into play and has become an important component to businesses operations and serving customers.
Conflicting Research Hides Best Age To Start Your Own Business
August 13, 2021
You are young -- as in under 30 -- are smart, and have financial support. That makes you a great candidate to start your own business and most likely to meet with astounding success. Right? Do not yet quit your day job! The numbers borne out by ample research say you could be wrong. So how old should you be when you take that entrepreneurial plunge?
The Sleeping Ad Giant That Is TikTok
August 9, 2021
For e-commerce businesses that are seriously considering a new source for brand awareness and customer acquisition, TikTok can be an unbeatable advertising investment, according to Dariya Smailova senior digital media buyer manager at Vendo. The platform allows e-commerce brands to remain visible and present within the always-watching customer lifestyle.
The Edge Ecosystem Puts Computing Where It Counts
August 5, 2021
Even as operations as diverse as factories and hospitals are moving at least portions of their daily computational processes out of the centralized cloud and into various edges, edge computing for many people remains a mysterious concept. To provide some clarity and insight, we spoke with several experts to detail what edge computing is, why it's needed, and where it's going.
Logiq CEO Tom Furukawa Discusses Global Trends in Digital Commerce
August 4, 2021
E-commerce and m-commerce are transforming the economic landscape. Both markets were steadily growing before the pandemic. But since then, consumers have been fueling both types of commerce with a frenzy. We thought this would be an appropriate time to speak with Logiq CEO Tom Furukawa about opportunity trends in digital commerce, and the role of market intelligence in the global commerce space.
Commerce Apps and CX: Designing for Engagement
July 27, 2021
Because they live on the ecosystem of mobile devices, people expect their apps to be user-friendly and instantly accessible. To attract and keep users, apps must deliver a seamless, simple, and intuitive experience. We spoke with experts in the fields of apps and CX to get their take on what makes for a winning app design, and where commerce apps are headed in the future.
Supercharging Customer Retention
July 26, 2021
AfterShip Cofounder and CPO Andrew Chan is an advocate of post-purchase engagement to boost customer retention. He advises that ensuring a convenient experience after purchase -- from shipping, tracking, returns, and reviews -- helps retailers sell more to happy, repeat consumers. We spoke with Chan to hear more about his strategies for supercharging customer retention.
Key Factors When Selecting and Setting Up an E-Commerce Platform
July 23, 2021
One of the fundamental choices that an e-commerce retailer must make is the platform they use to sell their goods and services, because it's not just a store -- it's a place to connect with customers and create a sense of the brand. We spoke with several e-commerce experts to get their take on how retailers can choose and customize platforms to get the right fit between product, culture, and customer.
Deal Hunters Spending Time on Gamified Commerce
July 21, 2021
A new e-commerce trend catching on as the pandemic stranglehold on consumer access to brick-and-mortar stores loosens is converging shopping with playing games as a source of entertainment. One good example is Tophatter. This retail discovery marketplace where shoppers go to spend time, rather than to save time, is what its CEO calls the "anti-Amazon."
Sustainability and Logistics: Greening the Supply Chain
July 20, 2021
One of the strains on the logistics industry is increased consumer demand for speedy delivery -- and this requirement is making it even more important to consider the environmental impacts of faster fulfillment. We spoke with experts in the field to find out what's happening to make logistics more sustainable, and how this sustainability can be good not just for the planet, but for business.
How Consumers Now Define a Good Customer Experience
July 12, 2021
The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer. A new study of consumers in the U.S. and UK shows that the majority of shoppers today view customer experience as one of the most important factors when making purchasing decisions.
Drone Use in Today's Society: From Analytics to Emergency Response
July 9, 2021
This is the era of drones, and these unmanned aerial vehicles, or UAVs, increasingly are becoming an integral part of everyday life. As drones evolve, industries and governments alike are finding new ways to make use of the emerging tech. TechNewsWorld spoke with several experts to find out how drones are being put into service, and what's on the horizon for their future use.
Apply Meaningful Metrics to Makeover Your Product Code
June 29, 2021
Effective metrics provide a point of comparison for the business and become behavior-changing in how decisions are made, according to Aurimas Adomavicius, president of Devbridge, a global digital products consultancy. TechNewsWorld spoke with Adomavicius to pursue the concept of how software developers can put meaningful metrics to work.
Travel Industry Faces High Demand, New Expectations
June 23, 2021
As people emerge from lockdowns and limitations in the coming months, and look toward getting out and exploring the world again, travel is anticipated to become a popular and valued activity. The E-Commerce Times spoke with several industry experts to get their perspective on new trends in travel and tourism.
Can Chemical Recycling Technology Solve the Plastic Pollution Problem?
June 17, 2021
Lately there has been a noticeable uptick in buzz around chemical recycling technology as a potential solution to the plastics crisis. Meanwhile, critics point to drawbacks which include environmental health risks, inefficiency in terms of the amount of waste plastic that becomes new plastic, and high costs.
Consumers, Marketers, All Ears on Podcast Advertising
June 16, 2021
Podcasts provide advertisers with microtargeted pitches that engage listeners more effectively than other outlets, according to Maury Rogow, CEO and creative director of Hollywood's Rip Media Group. The most effective podcast advertising is delivered by the host. While this makes many marketers uneasy, the risk can pay off because the targets will listen and remember the message.
New AI Tools Help Level the Playing Field for Retailers
June 10, 2021
Artificial intelligence may well be the Holy Grail solution for more effective shopping optimization for merchants. The list is almost endless when you tally the potential uses. It can be anywhere, from classification issues like recommendations to search and merchandising personalization. It also aids retailers in things like optimization and visual modeling.
What Post-Pandemic Recovery Means to Sales Pros
June 9, 2021
The economic implications of Covid-19 have been devastating for many sectors and individuals. As we head into the summer of 2021 anticipating that most places in the U.S. will be fully open for business, many industries are looking at what the post-Covid recovery will mean for them. For sales professionals, the comeback might certainly bring a windfall but also presents challenges.
The Next Level of E-Commerce Payment Processing
June 3, 2021
E-commerce merchants are literally at the mercy of the digital checkout systems tied to their web stores. For retailers, what happens on the other side of the "pay" button is critical to avoiding denied approvals. Online payment service provider Credorax peeled back the curtain for the E-Commerce Times to reveal the ins and outs of what happens behind the pay button.
E-Commerce Opportunities Abound in Latin America, Despite Challenges
May 11, 2021
If you are looking to expand your sales territory and have not yet put Latin America on your bill of lading, you're missing a golden opportunity. Latin America offers the fastest-growing regional e-commerce marketplace in the world. Last year, the total retail e-commerce sales to the LATAM region grew 36.7 percent to $84.95 billion. That is still growing this year.
See More Articles in Spotlight Features Section >>
When will supply chain disruptions begin to improve?
By the end of this year
In the first half of 2022
At least a year from now
When the global pandemic is eradicated
The situation will only worsen from here