Get the ECT News Network Editor's Pick Newsletter » View Sample | Subscribe
Welcome Guest | Sign In
ECTNews.com
E-Commerce Times TechNewsWorld CRM Buyer LinuxInsider
Discussions

E-Commerce Times Talkback

 
ECT News Community   »   E-Commerce Times Talkback   »   Re: For Online Shoppers, Some Battles Not Worth Fighting



Re: For Online Shoppers, Some Battles Not Worth Fighting
Posted by: ECT News 2001-06-07 18:51:26
See Full Story

Can an e-tailer make a simple mistake without being punished? Are e-tailers human
enough to err, and can customers be divine enough to forgive?


Here's the scenario. A DVD player sells on a Web site for US$3.99. A day
later, the e-tailer finds an operations glitch that dropped the decimal point
in the wrong spot. That DVD player costs $399, not $3.99. When the e-tailer
cancels the order, many customers will respond not with understanding, but
with anger.


Re: For Online Shoppers, Some Battles Not Worth Fighting
Posted by: Cyber Joe 2001-06-07 18:52:45 In reply to: ECT News
Salesperson Samantha should be smart enought to get it right the first time. It is not my fault if she is dumb enough to undercharge me.

Both the seller and buyer should be alert.

Jump to:
I am most loyal to brands that...
Give the best value for my money
Have helpful and friendly staff
Operate an easy-to-use website
Provide fast, knowledgeable responses to questions
Support causes that I believe in