Welcome Guest | Sign In
E-Commerce Times TechNewsWorld CRM Buyer LinuxInsider

E-Commerce Times Talkback

ECT News Community   »   E-Commerce Times Talkback   »   Re: Study: Internet Flower Sites Fail Mother's Day Test

Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: ECT News 2001-05-15 16:04:03
See Full Story

It was a disappointing Mother's Day for those who went online to send flowers,
according to data released Tuesday by Nielsen//NetRatings and Keynote Systems.

The Internet performance firms reported that 25 percent of Mother's Day
orders placed at three popular flower sites -- 1-800Flowers.com,
Flowersdirect.com and Proflowers.com -- were not
delivered on time.

Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: Carrie 2001-05-16 16:08:40 In reply to: ECT News
I couldn't agree more! I went online to deliver flowers to my mother at her place of business Monday, the day following Mother's Day. I was told by 800flowers.com that they couldn't deliver non-perishables on Monday. So, I decided to deliver them early at my mother's home on Saturday. They upcharged me $20.00 for delivery, even though there was an alleged $10 special advertised on their site. I was notified that I had to pay extra because I ordered roses. This was not clear on the site at all and what is the most disappointing is that the online customer service was pretty much non-existent. I had to obtain all of my answers the old-fashioned way, over the phone. The only reason I continued to do business with them is because I had a gift certificate but I will not anymore in the future. Just my own opinion, thanks for reading!

Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: Jessica Phelps 2001-05-16 03:19:44 In reply to: ECT News
I actually did not experience any of those problems when ordering flowers the week
before Mom's Day - I live in the UK and my Mom is in Florida. I checked several sites
in the US and all loaded quickly and provided the info I needed.

I eventually went with FTD.com as they had the flowers that I was after - it was processed
very quickly, order confirmed and delivered within the time slot I was told.

Bit of shame really that all are measured by three sites - being in this business myself,
I know that it always seems a few spoil it for those who are doing great - FTD.com,
keep up the good work!!!

Jump to:
Which of these technology gifts would you most like to receive?
Portable Power Charger
Remote Video Monitoring System
Smart Speaker
Smart Thermostat
Smart Watch
Streaming TV Player
Video Doorbell
VR Gaming Headset
WiFi Signal Booster
Wireless Earbuds / Headphones