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ECT News Community   »   E-Commerce Times Talkback   »   Re: Study: Internet Flower Sites Fail Mother's Day Test



Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: ECT News 2001-05-15 16:04:03
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It was a disappointing Mother's Day for those who went online to send flowers,
according to data released Tuesday by Nielsen//NetRatings and Keynote Systems.


The Internet performance firms reported that 25 percent of Mother's Day
orders placed at three popular flower sites -- 1-800Flowers.com,
Flowersdirect.com and Proflowers.com -- were not
delivered on time.


Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: Carrie 2001-05-16 16:08:40 In reply to: ECT News
I couldn't agree more! I went online to deliver flowers to my mother at her place of business Monday, the day following Mother's Day. I was told by 800flowers.com that they couldn't deliver non-perishables on Monday. So, I decided to deliver them early at my mother's home on Saturday. They upcharged me $20.00 for delivery, even though there was an alleged $10 special advertised on their site. I was notified that I had to pay extra because I ordered roses. This was not clear on the site at all and what is the most disappointing is that the online customer service was pretty much non-existent. I had to obtain all of my answers the old-fashioned way, over the phone. The only reason I continued to do business with them is because I had a gift certificate but I will not anymore in the future. Just my own opinion, thanks for reading!

Re: Study: Internet Flower Sites Fail Mother's Day Test
Posted by: Jessica Phelps 2001-05-16 03:19:44 In reply to: ECT News
I actually did not experience any of those problems when ordering flowers the week
before Mom's Day - I live in the UK and my Mom is in Florida. I checked several sites
in the US and all loaded quickly and provided the info I needed.

I eventually went with FTD.com as they had the flowers that I was after - it was processed
very quickly, order confirmed and delivered within the time slot I was told.

Bit of shame really that all are measured by three sites - being in this business myself,
I know that it always seems a few spoil it for those who are doing great - FTD.com,
keep up the good work!!!

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