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ECT News Community   »   E-Commerce Times Talkback   »   Re: Online Payment Firm Hits Better Business Snag

Re: Online Payment Firm Hits Better Business Snag
Posted by: Lori Enos 2001-09-16 20:05:11
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Although the Silicon Valley Better Business Bureau hit
online payment service PayPal with an unsatisfactory
rating Wednesday, the company is working hard to improve its
customer service, according to representatives from both the
BBB and the company.

"They have taken this very seriously," Sharon D'Amico,
president of the Silicon Valley BBB, told the E-Commerce
Times. She said that she was "very, very pleased" with the
results of a Wednesday meeting with the Palo Alto,
California-based company.

Re: Online Payment Firm Hits Better Business Snag
Posted by: sbrenner 2002-05-04 09:14:30 In reply to: Lori Enos
The situation is apparently more serious than
slow response to problems. Check out
Apparently there is a history of unethical
business practice at Paypal that if continued would surely lose them customers in droves.
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Which review rating influences you most when researching a business?
5 Stars - I want to know what others found amazing.
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3 Stars - I want to understand why the business is neither loved nor hated.
2 Stars - I want to learn why the weaknesses outweigh the strengths.
1 Star - I want to know why anybody says they are completely dissatisfied with the business.