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ECT News Community   »   E-Commerce Times Talkback   »   Re: The Double Standard of E-Commerce Service



Re: The Double Standard of E-Commerce Service
Posted by Elaine X. Grant on 2002-05-01 06:20:51
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Shopping online is a far different experience than it is offline. With few exceptions,
when people shop online they are on their own. How did consumers come to accept such a
double standard? Among other factors, a slump in the quality of brick-and-mortar customer
service may underlie this apparent dichotomy. "I think the best thing that ever happened
to e-commerce is the death of the service industry in America," Giga Information Group
research director John Ragsdale said.





 * Topic  Author  Date
Re: The Double Standard of E-Commerce Service  Elaine X. Grant  2002-05-01 06:20:51
Re: The Double Standard of E-Commerce Service  tomho  2002-05-01 10:51:54
Re: The Double Standard of E-Commerce Service  tomho  2002-05-01 10:49:21
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