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ECT News Community   »   CRM Buyer Talkback   »   Re: The WFH Model Is Changing Customer Service for Good



Re: The WFH Model Is Changing Customer Service for Good
Posted by: Fara Haron 2020-06-13 09:36:53
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As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. While the continuity of access to customer service is vital in normal circumstances, the sharp increase in customer demands during the pandemic has made it even more critical.


Re: The WFH Model Is Changing Customer Service for Good
Posted by: Aravindh 2020-06-13 10:58:20 In reply to: Fara Haron
Business process continuity can be achieved to the full extend but the employee has to make sure they have good mental health.
I am working for Five Lemon Technology, the stress level is so high for me in last two weeks. I can't even work. Feeling depressed.
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