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ECT News Community   »   CRM Buyer Talkback   »   Re: The WFH Model Is Changing Customer Service for Good



Re: The WFH Model Is Changing Customer Service for Good
Posted by: Fara Haron 2020-06-13 09:36:53
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As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. While the continuity of access to customer service is vital in normal circumstances, the sharp increase in customer demands during the pandemic has made it even more critical.


Re: The WFH Model Is Changing Customer Service for Good
Posted by: Aravindh 2020-06-13 10:58:20 In reply to: Fara Haron
Business process continuity can be achieved to the full extend but the employee has to make sure they have good mental health.
I am working for Five Lemon Technology, the stress level is so high for me in last two weeks. I can't even work. Feeling depressed.
Jump to:
Given the spread of the Covid-19 Delta variant, if my employer requires me to return to the company's location in 2021, I will...
Agree because I'm fully vaccinated.
Agree if the company institutes a mandatory mask requirement and other safety protocols.
Comply reluctantly, because I can't afford to lose my job, but start looking for different employment.
Resign immediately so I can dedicate all of my time to find a job I feel is safer.
Resign because I'm not vaccinated and don't want to risk infection to myself or others.