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ECT News Community   »   CRM Buyer Talkback   »   Re: SAP Discovers CRM



Re: SAP Discovers CRM
Posted by: Denis Pombriant 2018-06-07 23:56:24
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SAP has unveiled a new attempt to consolidate a group of about a dozen front office apps into a fully integrated CRM suite -- next year. How do you say "lipstick on a pig" in a non-derogatory way? Look, CRM is over 20 years old now. In the early days, the vendors scrambled to integrate their apps into a coherent whole, supporting customer-facing processes in sales, marketing, customer service, field service and help desk. Back in the day, companies merged trading stock instead of cash to see who could build the biggest suite the fastest.


Re: SAP Discovers CRM
Posted by: zigihub CRM 2018-06-08 00:04:19 In reply to: Denis Pombriant
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Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.