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ECT News Community   »   CRM Buyer Talkback   »   Re: Stop Learning, Start Churning



Re: Stop Learning, Start Churning
Posted by JohnPaterson on 2013-07-15 08:35:35
In reply to Christopher J. Bucholtz
Hang on!

You're telling people to make their CRM systems more complex by adding features that up to now, they survived quite happily without.

The #1 reason that CRM systems fail is because the users find them too complicated.

We advise our customers to spring clean their CRM systems every year and REMOVE unwanted features, fields etc.

Otherwise their CRM system will become bloated and front line staff will stop using them.

John Paterson
http://www.reallysimplesystems.com




 * Topic  Author  Date
Re: Stop Learning, Start Churning  Christopher J. Bucholtz  2013-07-15 08:28:32
Re: Stop Learning, Start Churning  Jamescage  2013-07-23 06:30:44
Re: Stop Learning, Start Churning  Max_Software  2013-07-23 02:06:01
Re: Stop Learning, Start Churning  JohnPaterson  2013-07-15 08:35:35
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When an operating system upgrade is released for your personal computer, how soon do you install it?
ASAP -- I like to have the latest software and security features as soon as they become available.
After a Couple of Weeks -- I wait a little while in case there are problems reported by first users of the new OS.
After One Month or Longer -- I'm skeptical of new software versions and want to be confident that bugs have been fixed.
Maybe Never -- If my computer is working, my view is "If it ain't broke, don't fix it."