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ECT News Community   »   CRM Buyer Talkback   »   Re: The Battle To Rule the Hosted-CRM Roost

Re: The Battle To Rule the Hosted-CRM Roost
Posted by: Martin Middlewood 2004-06-29 12:05:32
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Wednesday's salesforce.com IPO offered a rare opportunity for smaller CRM companies to elbow their way into the media spotlight. Many of these competitors claimed that they were taking customers away from the now-public company's customer entourage. Although a salesforce.com spokesperson said that the company couldn't provide a comment to CRM Buyer, Yankee Group analyst Sheryl Kingstone told CRM Buyer: "The followers are always going to attack the leader -- and they are always going to have to compare themselves to the leader."

Re: The Battle To Rule the Hosted-CRM Roost
Posted by: limbo1686 2004-06-29 12:13:12 In reply to: Martin Middlewood
Are you kidding? Price is a major factor in any business decision. Just as the phone service has price wars, so too will the hosted software providers. At the end-of-the-day, they are just like the phone, electric, cable, etc...
That is one thing the software service model must figure out. If you are going to claim you are a service, you better be prepared to compete like one. Big difference in software is there are no monopolies so the benefits that phone service or an electricity company or cable provider has will not play in this arena.
The simple fact is in the 5-20 user market (which I bet is 75%+ of salesforce.com's user base) is very price sensitive and a savings of $100-$1500 per month is substantial!
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How will the pandemic influence your holiday shopping habits this year?
I will shop online exclusively, for my own safety and to help limit the spread of the coronavirus.
I will do some shopping online, and some in-person because I want to support merchants in my area.
I will shop online definitely, and I will consider local retailers -- but only if they provide curbside service.
I will only shop in-person because the risks associated with e-commerce outweigh my chance of catching COVID-19.
I will not do any holiday shopping this year due to circumstances related to the pandemic.