Get the ECT News Network Editor's Pick Newsletter » View Sample | Subscribe
Welcome Guest | Sign In
ECTNews.com
Digital River - Talk to the Experts
E-Commerce Times TechNewsWorld CRM Buyer LinuxInsider
Discussions

CRM Buyer Talkback

 
ECT News Community   »   CRM Buyer Talkback   »   Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey



Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey
Posted by: Jason Gertzen 2008-04-25 18:37:23
See Full Story

Despite recent efforts to address customer service issues, a new industry study has concluded that wireless consumers still aren't very satisfied with Sprint Nextel. The Overland Park, Kan., wireless company ranked last in overall customer satisfaction among major carriers in each of six regions included in the latest J.D. Power and Associates report, released Thursday. Verizon Wireless received top honors in four regions, T-Mobile USA ranked highest in one and Alltel was best in another, according to the report.


Customer service
Posted by: Sprintcsr 2008-06-15 19:59:25 In reply to: Jason Gertzen
I've been a Sprint CSR for about 8 months, and in that time customer complaints have not gone down or really changed. I continue speaking with customers on a daily basis who have one or more of the following problems: Repeated and/or incorrect transfers; billing issues stemming from a rep's error when a change was made on an account; a serious lack of memos on accounts, which leads to confusion about a customer's issue or problem; language barrier when speaking with reps in other countries; and last but not least, receiving incorrect information from reps or sales people (probably due to the poor training).
Jump to:
Which best describes what you think about requiring Covid-19 "vaccine passports?"
It will prompt more people to take the vaccine to help end the virus.
It will lessen restrictions and provide more freedom for individuals.
It is a violation of privacy and civil liberties.
It will lead to stigma and discrimination.
It will encourage counterfeits and other criminal activities.