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ECT News Community   »   CRM Buyer Talkback   »   Re: Stop Learning, Start Churning



Re: Stop Learning, Start Churning
Posted by Christopher J. Bucholtz on 2013-07-15 08:28:32
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Last year, I polled a group of respected CRM resellers to create a list spotlighting "forgotten features" -- tools and settings in CRM that many users overlook, even when they could bring great value to their businesses. Perhaps the most interesting forgotten feature was internal reporting. Most companies don't measure how often and how effectively the software itself is being used. Failure to grasp the full potential is dangerous; it can create the false impression that the CRM application you're using isn't cutting the mustard.





 * Topic  Author  Date
Re: Stop Learning, Start Churning  Christopher J. Bucholtz  2013-07-15 08:28:32
Re: Stop Learning, Start Churning  Jamescage  2013-07-23 06:30:44
Re: Stop Learning, Start Churning  Max_Software  2013-07-23 02:06:01
Re: Stop Learning, Start Churning  JohnPaterson  2013-07-15 08:35:35
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Which product review rating most influences your decision to make a purchase?
5 Stars - I want to learn why others think the product is awesome.
4 Stars - I want to know what's liked, along with minor flaws.
3 Stars - I want to find out why the product is neither loved nor hated.
2 Stars - I want to learn why others find the defects to outweigh the benefits.
1 Star - I want to know why others think the product awful.