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ECT News Community   »   CRM Buyer Talkback   »   Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey



Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey
Posted by Jason Gertzen on 2008-04-25 18:37:23
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Despite recent efforts to address customer service issues, a new industry study has concluded that wireless consumers still aren't very satisfied with Sprint Nextel. The Overland Park, Kan., wireless company ranked last in overall customer satisfaction among major carriers in each of six regions included in the latest J.D. Power and Associates report, released Thursday. Verizon Wireless received top honors in four regions, T-Mobile USA ranked highest in one and Alltel was best in another, according to the report.





 * Topic  Author  Date
Re: Consumers Give Sprint Nextel Failing Grade in Latest Survey  Jason Gertzen  2008-04-25 18:37:23
Customer service  Sprintcsr  2008-06-15 19:59:25
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