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ECT News Community   »   E-Commerce Times Talkback   »   Re: Is Apple the New Toyota?



Re: Is Apple the New Toyota?
Posted by: Jeff Kagan 2010-07-15 06:16:59
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Over the last 10 to 15 years, Apple has done a remarkable job of creating cutting-edge devices that have won the hearts of their users. It forged a special bond with customers and investors that other companies want but don't have. It seemed to be bulletproof.
Suddenly, Apple may have a chink in its armor. The new iPhone 4 seems to have real problems with reception. The question many are asking is this: Will Apple become the next Toyota? It's too early to say -- but so far, things don't look good.


"next Toyota" == "smeared by press/blogs/lawyers"?
Posted by: LarryCrain 2010-07-15 06:52:48 In reply to: Jeff Kagan
Interesting comparison... because just yesterday, the US DOT released its report finding that EVERY studied case of the alleged runaway acceleration was because the driver was stomping on the accelerator, NOT the brake. In other words, not a massive and deadly design defect, but simple DRIVER error.
http://news.cnet.com/8301-13924_3-20010586-64.html

But a few reported incidents were amplified by people and groups with vested interests, who kept repeating and amplifying each other's stories and speculations (and in at least one case, actually LYING) to create a huge, profitable (for them), and UTTERLY BOGUS story.

Seems similar with the iPhone 4: if you hold it "just so", and you're in an already weak reception area, you can block/disrupt reception enough more to drop a call. Otherwise (and from numerous actual tests, as well as personal experience), the iPhone 4 has substantially BETTER weak-area reception than any of its predecessors.

So, if you find you have a problem with your iPhone 4, you can:
1) not hold your iPhone 4 "just so": problem solved
2) put pretty much ANYTHING over the "magic spot": a case, a bumper, even a bit of duct tape: problem solved
3) return it for a FULL REFUND (including cancelation of your ATT service commitment): problem solved

Or... if you're a yellow journalist, sleazy lawyer, short-seller, or partisan hater of Apple/iPhone, you can publish yet another recycled "sky is falling" report, and hope to boost your circulation/hits/profits/fees/hater-cred.

Bonus hater points if you can smear TWO companies with your innuendoes.

Is China to blame?
Posted by: jescott418 2010-07-15 06:33:22 In reply to: Jeff Kagan
A lot of Apple fans are new and do not remember the days when Apple still assembled products over in the US. Now of course Apple has done much like all electronic makers and have moved their assembly operations to China. That could explain some of heir quality issues. But with the iphone I think its more of a lack of design testing then anything else. What would even be more disturbing is if Apple was aware in testing of this antenna flaw and still shipped it out as is. That too me would show a lack of commitment from Apple on quality. Ship it out on time and fix it later.
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How does the quality of customer service delivered by government compare to that of the private sector?
Government customer service is far superior.
Government customer service is slightly better.
Government and private sector customer service are about the same.
Private sector customer service is slightly better.
Private sector customer service is far superior.