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ECT News Community   »   E-Commerce Times Talkback   »   Re: No Returns? No E-Shoppers

Re: No Returns? No E-Shoppers
Posted by: ECT News 2001-03-15 20:26:26

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By most accounts, last year's holiday season was an
encouraging time for e-tailers, especially those
Web sites that managed to make gift buying hassle-free.
With the exception of online clothing merchants.

For some reason, American consumers still can't see
their way clear to buy clothes on the Internet.
In fact, according to Accenture, 80 percent of online shoppers who
tried to buy clothing at brick-and-click Web sites reported dissatisfaction with the

Re: No Returns? No E-Shoppers
Posted by: Jeff Hobart 2001-03-15 20:30:37 In reply to: ECT News
As a Retailer travelling down the e-road I found the article pertinent and refreshingly honest.

Various merchandise categories have differing needs and the challenges with apparel on-line are huge.

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I am most loyal to brands that...
Give the best value for my money
Have helpful and friendly staff
Operate an easy-to-use website
Provide fast, knowledgeable responses to questions
Support causes that I believe in