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ECT News Community   »   E-Commerce Times Talkback   »   Re: New York AG Sues Dell for Cheating Customers



Re: New York AG Sues Dell for Cheating Customers
Posted by: Keith Regan 2007-05-16 12:52:09
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New York State Attorney General Andrew Cuomo has filed a lawsuit against Dell, saying the personal computer maker misled consumers with its PC financing offers. Dell confirmed the suit on Wednesday, and said it intended to vigorously defend itself against it. The complaint charges that the Round Rock, Texas-based company and its financing subsidiary, Dell Financial, used deceptive practices to convince consumers to finance PC purchases through the company, misleading consumers about the interest rates charged and other terms of the purchases.


Re: New York AG Sues Dell for Cheating Customers
Posted by: TCC 2007-05-16 13:27:34 In reply to: Keith Regan
Just one persons experience...I've purchased about 10 desk top/laptop computers from Dell over several years. No problem purchasing on line. No problem receiving rebates, No problem dealing with tech service, and No problem getting a replacement slim screen monitor when mine died afte two years. I did not finance them, however.
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How does the quality of customer service delivered by government compare to that of the private sector?
Government customer service is far superior.
Government customer service is slightly better.
Government and private sector customer service are about the same.
Private sector customer service is slightly better.
Private sector customer service is far superior.