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ECT News Community   »   CRM Buyer Talkback   »   Re: Designing a Winning E-Commerce Customer Experience



Re: Designing a Winning E-Commerce Customer Experience
Posted by: Athar Naqi 2020-01-11 10:03:20
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In 2020, an optimized digital customer experience can tip the balance toward gaining a purchase instead of losing a customer. Excellent CX has transitioned firmly from something nice to have to a business requirement. No matter how good a product or service is, the e-commerce Web and mobile design surrounding it will play a key role in maintaining engagement and ensuring consumers complete their shopping journey. Even the slightest friction, such as poor load speeds, can drive users away from a site, resulting in an immediate lost sale.


Re: Designing a Winning E-Commerce Customer Experience
Posted by: PriyankaGurnani 2020-01-11 10:03:51 In reply to: Athar Naqi
For real-time interactions, support bots can really have some major benefits both to your team and your customers.
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Which Big Tech CEO that testified at the Congressional Antitrust Hearing on July 29 is the most trustworthy?
Jeff Bezos of Amazon
Mark Zuckerberg of Facebook
Sundar Pichai of Google
Tim Cook of Apple
All of them are equally trustworthy to some extent.
None of them are trustworthy whatsoever.