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ECT News Community   »   CRM Buyer Talkback   »   Re: Chatbot or Human? Combine Both to Achieve Customer Service Success



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Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save both employees' and customers' valuable time. Many customers welcome chatbots in the customer service process. So, if chatbots offer all of these advantages, why not scrap your customer service team altogether and automate everything? Not so fast. Chatbots are still a long way from being sophisticated enough to deal with all client interactions.


Re: Chatbot or Human? Combine Both to Achieve Customer Service Success
Posted by: PriyankaGurnani 2020-01-11 10:06:14 In reply to: Jay Reeder
AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
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What do you think about artificial intelligence systems that can outperform humans?
They are revolutionary tools for solving problems facing humanity.
They won't change the world, but they have many practical, beneficial applications.
There's a danger that humans will lose control of AI and there will be grave consequences.
Some of their so-called big accomplishments, such as beating humans at games, are trivial and overhyped.
AI is one more reason to consider living completely off the grid.