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ECT News Community   »   CRM Buyer Talkback   »   Re: 6 Customer Service Trends to Watch in 2020

Re: 6 Customer Service Trends to Watch in 2020
Posted by: Ido Bornstein-HaCohen 2019-12-17 02:21:10
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The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. However, with the rise of friction-free, asynchronous and personalized private messaging channels for customer service, brands' contact centers must adapt accordingly. Customers' service expectations undoubtedly have matured. Swift response times and a friendly tone of voice are not enough.

Re: 6 Customer Service Trends to Watch in 2020
Posted by: halcyontek 2019-12-17 02:21:46 In reply to: Ido Bornstein-HaCohen
Well elaborated! Great prediction! Thanks for sharing wonderful insights!
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