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ECT News Community   »   CRM Buyer Talkback   »   Re: 4 High-Impact E-Commerce Customer Service Trends

Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: Fara Haron 2019-08-02 02:33:53
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E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions. However, for smaller players it can be difficult to establish a thriving online presence that can attract consumers away from e-commerce giants.

Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: paulpost 2019-08-13 00:05:40 In reply to: Fara Haron

What's your take on voice search? In ever increasing mobile usage, typing seems to take too much effort. Browsing /searching products via voice search seems more convenient. Maybe even adding to cart or saving products via voice activation?

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What do you think about artificial intelligence systems that can outperform humans?
They are revolutionary tools for solving problems facing humanity.
They won't change the world, but they have many practical, beneficial applications.
There's a danger that humans will lose control of AI and there will be grave consequences.
Some of their so-called big accomplishments, such as beating humans at games, are trivial and overhyped.
AI is one more reason to consider living completely off the grid.