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ECT News Community   »   CRM Buyer Talkback   »   Re: 4 High-Impact E-Commerce Customer Service Trends



Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: Fara Haron 2019-08-02 02:33:53
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E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions. However, for smaller players it can be difficult to establish a thriving online presence that can attract consumers away from e-commerce giants.


Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: paulpost 2019-08-13 00:05:40 In reply to: Fara Haron
Hi!

What's your take on voice search? In ever increasing mobile usage, typing seems to take too much effort. Browsing /searching products via voice search seems more convenient. Maybe even adding to cart or saving products via voice activation?

BR,
Paul.
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Which Big Tech CEO that testified at the Congressional Antitrust Hearing on July 29 is the most trustworthy?
Jeff Bezos of Amazon
Mark Zuckerberg of Facebook
Sundar Pichai of Google
Tim Cook of Apple
All of them are equally trustworthy to some extent.
None of them are trustworthy whatsoever.