CRM Buyer Talkback

Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: Fara Haron 2019-08-02 02:33:53

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E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions. However, for smaller players it can be difficult to establish a thriving online presence that can attract consumers away from e-commerce giants.

Re: 4 High-Impact E-Commerce Customer Service Trends
Posted by: paulpost 2019-08-13 00:05:40 In reply to: Fara Haron

Hi!

What's your take on voice search? In ever increasing mobile usage, typing seems to take too much effort. Browsing /searching products via voice search seems more convenient. Maybe even adding to cart or saving products via voice activation?

BR,
Paul.