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ECT News Community   »   CRM Buyer Talkback   »   Re: Using the Contact Center to Help Build Brand Loyalty



Re: Using the Contact Center to Help Build Brand Loyalty
Posted by: Joerg Habermeier 2019-03-30 12:06:44
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In 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases continues to grow, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase the very same products in a store. In person, it is very easy to verify the proper set-up and operation. The challenge with e-commerce is to find a way to deliver customer support with a similar personal touch and effectiveness.


Re: Using the Contact Center to Help Build Brand Loyalty
Posted by: AayMajjy 2019-07-19 07:34:31 In reply to: Joerg Habermeier
Too often what is called "NEWS" is merely an ad for a waste of time.

Re: Using the Contact Center to Help Build Brand Loyalty
Posted by: Just-the-facts-please 2019-03-30 12:31:47 In reply to: Joerg Habermeier
Thank you for providing an educational worthwhile piece .... Too often what is called "NEWS" is merely an ad for a waste of time. I am "BRAND LOYAL" as an individual learning differences between facts, opinions, speculation, sales pitches, blah blah blah and then straight out LIES...thank you
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Which Big Tech CEO that testified at the Congressional Antitrust Hearing on July 29 is the most trustworthy?
Jeff Bezos of Amazon
Mark Zuckerberg of Facebook
Sundar Pichai of Google
Tim Cook of Apple
All of them are equally trustworthy to some extent.
None of them are trustworthy whatsoever.