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ECT News Community   »   CRM Buyer Talkback   »   Re: For Great Customer Experiences, Design Great Employee Experiences



Re: For Great Customer Experiences, Design Great Employee Experiences
Posted by: Chris Bucholtz 2018-10-17 04:01:12
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"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found. Four out of five CX professionals predicted their brand would compete with rivals completely -- or nearly completely -- on CX by late 2019, Gartner reported.


Re: For Great Customer Experiences, Design Great Employee Experiences
Posted by: joshua23allen 2019-09-03 16:33:52 In reply to: Chris Bucholtz
"Hey Chris, Thanks for the incredible value. As companies continue to strive for growth and profitability, prioritizing a better employee experience is the right place to start. A growing body of research shows that an engaged workforce is a key to better customer experience, so we can all agree that employee engagement is crucial. There are some links related to this topic that may be helpful:
https://www.tlnt.com/a-great-employee-experience-makes-for-a-great-customer-experience/ and https://www.navedas.com/employee-engagement-cx/"
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Which Big Tech CEO that testified at the Congressional Antitrust Hearing on July 29 is the most trustworthy?
Jeff Bezos of Amazon
Mark Zuckerberg of Facebook
Sundar Pichai of Google
Tim Cook of Apple
All of them are equally trustworthy to some extent.
None of them are trustworthy whatsoever.