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ECT News Community   »   CRM Buyer Talkback   »   Re: For Great Customer Experiences, Design Great Employee Experiences



Re: For Great Customer Experiences, Design Great Employee Experiences
Posted by: Chris Bucholtz 2018-10-17 04:01:12
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"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found. Four out of five CX professionals predicted their brand would compete with rivals completely -- or nearly completely -- on CX by late 2019, Gartner reported.


Re: For Great Customer Experiences, Design Great Employee Experiences
Posted by: joshua23allen 2019-09-03 16:33:52 In reply to: Chris Bucholtz
"Hey Chris, Thanks for the incredible value. As companies continue to strive for growth and profitability, prioritizing a better employee experience is the right place to start. A growing body of research shows that an engaged workforce is a key to better customer experience, so we can all agree that employee engagement is crucial. There are some links related to this topic that may be helpful:
https://www.tlnt.com/a-great-employee-experience-makes-for-a-great-customer-experience/ and https://www.navedas.com/employee-engagement-cx/"
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