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ECT News Community   »   CRM Buyer Talkback   »   Re: Consumers Will Pay to Be Pleased: Survey



Re: Consumers Will Pay to Be Pleased: Survey
Posted by: Richard Adhikari 2017-07-06 15:58:04
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Eighty percent of participants in a recent Capgemini consumer survey said they would pay more for a better customer experience, and 9 percent were willing to pay up to 50 percent more. Researchers polled 3,300 customers of 125 companies in the utilities, consumer products, retail, retail banking, and Internet-based services sectors. Among the respondents were 450 senior executives from customer experience, customer service, IT, marketing and sales departments at 150 companies.


Re: Consumers Will Pay to Be Pleased: Survey
Posted by: pareto 2017-07-07 23:38:31 In reply to: Richard Adhikari
I would expect clients to be willing to pay more for great customer services, but for being pleased?! That's something new.

Artur @ Pareto CRM
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If my employer requires me to return to the company's office full-time to perform my job, I will...
Agree, because I like my job regardless of where I perform my duties.
Comply, because I can't afford to lose my current job.
Go with the flow, but start looking for different employment.
Resign immediately, so I can dedicate all of my time to find a job that better suits my needs.
Try to negotiate a hybrid work from home / work in office arrangement with my employer.