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ECT News Community   »   CRM Buyer Talkback   »   Re: Hospitalized Stossel Bemoans Sorry State of Healthcare Customer Service



Re: Hospitalized Stossel Bemoans Sorry State of Healthcare Customer Service
Posted by: Richard Adhikari 2016-04-23 15:32:36
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Fox News journalist John Stossel, who recently underwent an operation for lung cancer, on Wednesday wrote that although New York-Presbyterian Hospital's medical care is excellent, "the hospital's customer service stinks." Doctors "keep me waiting for hours, and no one bothers to call or email to say 'I'm running late,'" Stossel said. He was given X-rays, EKG tests, echocardiograms and blood tests, but he doubted all were needed. "No one discusses that with me or mentions the cost. Why would they? The patient rarely pays directly."


Think how I feel at the VA! Never anyword
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