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ECT News Community   »   CRM Buyer Talkback   »   Re: Customers' Comings and Goings Not Always Linked to Satisfaction



Re: Customers' Comings and Goings Not Always Linked to Satisfaction
Posted by: Erika Morphy 2014-03-10 05:39:10
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Which comes first -- a sector in which consumers have a lot of choices and can easily switch providers, or companies that are rigorous in their customer service policies and attitudes? A recent survey on customer service attitudes raises that question but doesn't exactly answer it. Rather, it shows there is indeed a strong link between sectors in which consumers have a lot of choices and companies' customer service policies. Kana conducted the poll online from Feb. 7-11.


Re: Customers' Comings and Goings Not Always Linked to Satisfaction
Posted by: Maximizer CRM 2014-03-10 05:39:23 In reply to: Erika Morphy
Really insightful post Erika. I think this is why customer service must align themselves closer to other customer facing functions, like sales and marketing. In doing so they are able to be proactive about service and create meaningful data which marketing and sales can use to enhance retention.
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Which best describes what you think about requiring Covid-19 "vaccine passports?"
It will prompt more people to take the vaccine to help end the virus.
It will lessen restrictions and provide more freedom for individuals.
It is a violation of privacy and civil liberties.
It will lead to stigma and discrimination.
It will encourage counterfeits and other criminal activities.