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ECT News Community   »   CRM Buyer Talkback   »   Re: Comcast-TWC Customers: Be Afraid, Very Afraid



Re: Comcast-TWC Customers: Be Afraid, Very Afraid
Posted by: Erika Morphy 2014-02-20 05:39:49
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While federal regulators mull the possible antitrust ramifications of the proposed $45 billion merger between Comcast and Time Warner Cable, the companies' customers also are considering the fallout from this deal. Both companies have a reputation for poor customer service, and the fear is that a combination of the conglomerates may result in the achievement of a new low. Their reputations for shoddy service aside, a merger of any two large companies is bound to result in glitches and miscommunications and possible service interruptions.


Re: Comcast-TWC Customers: Be Afraid, Very Afraid
Posted by: Larryyarma 2014-02-21 06:50:32 In reply to: Erika Morphy
Users are impatient and upset because they are paying for a service and want a quick response.
Lord knows if you’re late with a payment they are VERY responsive!
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