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ECT News Community   »   CRM Buyer Talkback   »   Re: CRM's Collaboration Conundrum



Re: CRM's Collaboration Conundrum
Posted by: Mike Genstil 2014-01-16 08:43:57
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CRM has gained significant attention and adoption among businesses eager to enhance their processes for building and maintaining customer relationships, thanks to industry visionaries such as Salesforce, Oracle and Microsoft. The central features of CRM include keeping track of customers' information and determining their readiness to buy; however, there's a major element of effective sales strategy that CRM systems neglect to address: collaboration.


Re: CRM's Collaboration Conundrum
Posted by: Maximizer CRM 2014-01-16 08:44:33 In reply to: Mike Genstil
I think the lack of collaboration on company-wide concerns, like value drivers, is down to the old problem of unclear CRM process. Defining a clear and ongoing strategy for CRM usage, including common company processes like top-level collaboration and the more unique needs of your individual business is a vital stage in the CRM implementation process.

Andrew Heriot
Head of Service
Maximizer Software
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