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ECT News Community   »   CRM Buyer Talkback   »   Re: The Call Center in the Cloud



Re: The Call Center in the Cloud
Posted by: Vivian Wagner 2013-01-29 04:35:57
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Call centers are increasingly migrating away from on-premises systems to cloud-based systems, which can save money and give greater flexibility. Everything from customer data to telephony software is making its way to the cloud, revolutionizing the way call centers manage their operations. "It's all the buzz now, " said Mitch Lieber, principal at Lieber & Associates. "It's especially good for companies that don't have the IT resources because there's less management involved, or if they want to pay by the month. If you're a startup or you're starting a call-center operation, it's a good option."


Re: The Call Center in the Cloud
Posted by: andym394 2014-02-28 03:43:50 In reply to: Vivian Wagner
Cloud communications is so much faster for both the business and customer. Brand loyalty means nothing if customers are having bad customer experience and i agree, this is the way forward to gage customer loyalty.
Jump to:
If my employer requires me to return to the company's office full-time to perform my job, I will...
Agree, because I like my job regardless of where I perform my duties.
Comply, because I can't afford to lose my current job.
Go with the flow, but start looking for different employment.
Resign immediately, so I can dedicate all of my time to find a job that better suits my needs.
Try to negotiate a hybrid work from home / work in office arrangement with my employer.