CRM Buyer Talkback

Re: Are Lookouts Guiding Your CRM Journey?
Posted by: Christopher J. Bucholtz 2012-06-02 11:04:26

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In a past life, I was a bosun's mate in the U.S. Navy. A bosun's mate's job is best described as "sailor stuff" -- running small boats, tying up and casting off in port, steering the ship, maintaining things, and lots and lots of painting. Bosun's mates also stood lookout watches, monitoring the environs day and night for signs of other ships, aircraft and things that were important for the crew to know about. Usually, these watches were long, dull and uneventful. But once in a while you'd spot something that could be incredibly damaging to the ship.

Re: Are Lookouts Guiding Your CRM Journey?
Posted by: Danielyhkim88 2012-06-02 11:13:36 In reply to: Christopher J. Bucholtz

This is a very well written analysis and it provides a lot of great points to consider.