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CRM Buyer Talkback

ECT News Community   »   CRM Buyer Talkback   »   CRM solutions tailored for Government

CRM solutions tailored for Government
Posted by: gov-guy 2012-01-31 07:51:51
We're considering whether a CRM solution would help our organization. We manage financial assistance programs so we have funding sources, and our "customers" are the subrecipient organizations of our funding. We have hundreds of customers and potential customers that apply and qualify to receive funding. Our activities might include: attracting and developing potential customers, training current ones, promoting additional programs to current customers, etc. It would be good to track activities in defined regions and have some kind of dashboard for our "partner service reps" to increase communication. We would not be concerned with sales quotas and commissions like a typical CRM user is. Are there any CRM products geared specifically for organizations like government that may not use a traditional sales model? It would seem odd to recommend a solution that focuses on sales and commissions.
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