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ECT News Community   »   CRM Buyer Talkback   »   Re: The Morphing of CRM



Re: The Morphing of CRM
Posted by: Denis Pombriant 2011-09-19 10:50:02
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There was brisk business in associated user group meetings in San Francisco before Dreamforce. For some reason, I don't understand why Dreamforce starts in the middle of the week this year, which is fortunate for two reasons: Hurricane Irene clobbered travel operations up and down the East Coast over the weekend, and given the number of users coming from the east, it was fortunate. Many people were able to reschedule flights, though some inevitably missed being at Dreamforce this year.


Next level enterprise in light of Social CRM
Posted by: Bapps 2011-09-19 11:05:23 In reply to: Denis Pombriant
I thoroughly agree Denis where you say - the last silos to be broken down are the two labeled "Customer" and "Vendor" ... in this context, will bring into discussion the views of two of my colleagues blogs on
1) How to 'friend' your customer @ http://bit.ly/lUQ7yB
and
2) Also would highlight how the Saleforce strategies at Dreamforce look at next generation enterprise @ http://bit.ly/qV2RfT
Thanks,
Bappaditya,
Marketing, Infosys.
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