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ECT News Community   »   CRM Buyer Talkback   »   Re: The Virtual Workforce Is Here, Now and Everywhere

Re: The Virtual Workforce Is Here, Now and Everywhere
Posted by: PJ Weyforth 2011-06-22 07:39:22
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Customer experience can make or break a company. The pressure to manage costs has never been greater, but it's a fatal mistake to view customer service channels as a cost center. The solution? An at-home workforce that delivers excellent results: 10 percent higher customer satisfaction; 30 percent more flexibility -- or even greater; 20 percent lower cost to serve customers; highly educated employees with significant work experience; geographic distribution of workforce, which minimizes disruption; and greater business continuity.

Posted by: Canada_Admissions 2011-06-22 08:10:00 In reply to: PJ Weyforth
Great article! Bring the work home and secure a positive customer experience!

Arise Virtual Solutions
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