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ECT News Community   »   CRM Buyer Talkback   »   Re: Solving the Fax-to-Order Customer Service Problem



Re: Solving the Fax-to-Order Customer Service Problem
Posted by: Steve Smith 2010-10-07 18:24:52
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Businesses will probably always have customers who want to place their orders by fax. When there are manual tasks involved in processing those orders, they can present a serious problem because companies may fall short in meeting expectations of the customers who place them. There is a fundamental conflict between the level of service that customers expect and the costs of meeting those expectations with orders received via fax. Companies have come to understand the day-to-day pain of in-bound fax orders. They know manual processing causes errors that drive up costs.


Re: Solving the Fax-to-Order Customer Service Problem
Posted by: micolas 2017-04-07 11:00:50 In reply to: Steve Smith
Is the ppl at googlefaxservice.com informed about this?
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If my employer requires me to return to the company's office full-time to perform my job, I will...
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