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ECT News Community   »   CRM Buyer Talkback   »   Re: Hop On the Social CRM Express



Re: Hop On the Social CRM Express
Posted by: Denis Pombriant 2010-04-07 12:42:18
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There's a huge discussion raging on the Internet started by a provocative question from Bob Thompson: Can you do social CRM without social media/networks? I find it curious that I am not in agreement with much of the discussion or, more to the point, I might agree with the conclusion but not the underpinnings. The discussion and its conclusion fall too quickly, in my estimate, to Paul's declaration that "the business ecosystem is controlled by the customer. Period."


Whitepapers about this issue
Posted by: Intelestream 2010-04-30 22:16:43 In reply to: Denis Pombriant
A helpful whitepaper about Social CRM can be read here at http://www.intelestream.net/en/whitepapers/the-power-of-social-crm.html
Best!
Jump to:
If my employer requires me to return to the company's office full-time to perform my job, I will...
Agree, because I like my job regardless of where I perform my duties.
Comply, because I can't afford to lose my current job.
Go with the flow, but start looking for different employment.
Resign immediately, so I can dedicate all of my time to find a job that better suits my needs.
Try to negotiate a hybrid work from home / work in office arrangement with my employer.